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Payday loans under new scrutiny in OFT review

Following the OFT’s confirmation that it has launched an extensive review into the payday lending sector, we decided to take a closer look at what has led to this crackdown.

The review has been prompted by worries that some people in financial difficulty may be being taken advantage of by payday lenders.

According to the OFT, the issues of concern it will be focusing on are:

-    Giving loans without first checking adequately that the borrower can afford to repay them.

-    Inappropriately targeting particular groups of people with clearly unsuitable or unaffordable credit.

-    Rolling over loans so that charges escalate and the loans become unaffordable.

-    Not treating borrowers that get into financial difficulties fairly.

David Fisher, OFT Director of Consumer Credit, said: “We are concerned that some payday lenders are taking advantage of people in financial difficulty, in breach of the Consumer Credit Act and not meeting the standards set out in our guidance on irresponsible lending. This is unacceptable.

“We will work with the trade bodies to drive up standards but will also not hesitate to take enforcement action, including revoking firms’ licenses to operate where necessary.

“The payday sector has grown considerably since the OFT’s high cost credit review in 2010. This, combined with the current tough economic conditions, makes it the right time for us to review the industry and improve protection for consumers.”

The Director at Debt-Simple Limited, Aftab Zahoor, commented on the regulator’s new stance: “It definitely looks like a shift in attitude by the OFT. This crackdown is long overdue and the practice of payday lending should be monitored more rigorously. Payday lenders can provide short-term, high interest loans to consumers, but some aren’t taking into consideration whether or not they can afford to repay.”

He explained that, with regard to the debt industry, any impact felt will be positive. “We have seen numerous clients being able to obtain payday loans very easily, before and while they are on a debt management plan. If the easy access can be tightened up, it will help consumers repay other debts and not have this spiral out of control.

“I can see the benefit to some of the short-term loans, but the majority of consumers will inevitably be repaying for long periods and these debts will continue to increase. I welcome the OFT putting these firms under the microscope.”

Norman Lamb, Consumer Affairs Minister, said: “The OFT is right to launch a compliance review of its guidance in the payday lending market to make sure that companies are adhering to agreed standards and in particular to identify those practices which can harm vulnerable consumers.

“We look forward to seeing the findings which, where necessary, will be used to take further enforcement action and drive up standards within the industry. This includes improving consumer protections and having an open and transparent lending market.”

Later this year, the final report of the review and information on follow up action will be published.


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£200 per month on interest hits households hard

Households are being increasingly financially squeezed as it emerged that families are having to pay nearly £200 in interest each month.


After paying out money each month on their regular bills, the Consumer Credit Counselling Service (CCCS) believes that the average UK household still spends 24 per cent of their discretionary income on their ‘interest burden’.


The CCCS released a report stating: “Interest payments are a heavy burden on household finances.


“With payment necessary regardless of economic circumstances, they pose a major threat to the solvency of many families.


“As a major spending component that must be met on time, the need to service debt is posing a significant challenge in the current economic downturn when household heads lose their jobs and income sources dry up.”


The charity conducted its research through the Centre for Economic and Business Research, which analysed the charity’s existing database.


The results indicate that demand for debt advice looks set to peak in 2014, indicative of the lasting impact of the financial crisis.


CCCS further highlighted a rise in demand for debt advice from the more mature generation aged between 45 and 59. The report explained: “There has been a gradual rise in counselling demand from this group, with its share rising from 22.8 per cent in 2005 to 31.7 per cent by the end of 2011.”


“With incomes set to grow at a slower pace and first time buyers hard-pressed to get on the property ladder, rates of home ownership may well decrease gradually in the coming years and decades.


“With rising property prices and rising borrowing, mortgage debt has grown in importance compared with other areas of household finances. This development is evident in the growing share of mortgage debt as a proportion of total household debt. This has risen from 80.3 percent in January 2000 to 86.3 percent by the end of last year.”


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DEMSA launches debt advisor member 'gold standard'

Wednesday 22nd February 2012

The first batch of students to take a new professional qualification in debt advice as a result of a partnership between the Debt Managers Standards Association (DEMSA) and the Institute of Money Advisers (IMA) had their induction last week.

The qualification, entitled ‘Certificate of Credit in Money Advice Practice’, officially starts next week and is designed to continue to raise the benchmark for the fee payable debt advice sector.

DEMSA’s Richard Wharton commented on the qualification: “Our aim is to continue improving standards in the debt management industry and we see the implementation of the DEMSA/IMA training scheme as a key building block to achieving and improving the offer to the consumer. Our members have welcomed the introduction of the scheme.”

Back in 2010, a similar scheme was launched for the free advice sector, which has seen almost 300 advisers achieve the qualification so far. Over 16 weeks, key areas of debt advice which include priority debts, budgeting, insolvency and relevant legislation such as the Consumer Credit Act will be covered.

Successful completion of the qualification offers the equivalent to an NVQ Level 4 or first year degree level.

Delivered exclusively through Staffordshire University’s Virtual Learning Environment, the course is assessed by formative assessments throughout the learning term and a final exam at the end of the 16 weeks.

Steve Meakin, Chair of the IMA, said when the scheme was first announced: “The agreement with DEMSA represents a significant step in continuing to improve standards of advice in the fee charging sector. The IMA’s ‘Certificate in Money Advice Practice’ was introduced in 2010 for advisers in the free advice sector and has played a key role in establishing a benchmark for high quality advice.

“I believe that our work with DEMSA in introducing a new qualification and CPD scheme will mirror what has already been achieved in the free advice sector.”


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Secured loan packager targets DM industry

Specialist secured loan packager Carolina Capital has announced that it has expanded into the debt management sector with a new team of experienced advisors.


The addition of this in-house product highlights the company’s commitment to recruiting the best staff within the relevant sectors. They will endeavour to deal with enquiries efficiently in order to maximise the revenue of intermediaries and offer great service.


Scott Thorpe, Business Development Manager of Carolina Capital, commented on the expansion:  “Our primary business is secured loans, however we have diversified into other areas to improve the customer experience for introducers and clients alike. This new product is a valid option for clients – helping them to reduce their monthly outgoings when they are unable to consolidate debts through the normal channels.


“We are also delighted to announce a new market leading commission structure for your referrals.


“For further information on this, or any of our other products please contact me on 0161 9262040 or mobile 07881 915397 alternatively email scottt@carolinacapital.co.uk you can now also follow us on twitter @carolinaloans.”


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APDSI welcomes the updated OFT Debt Management Guidance

The Association of Professional Debt Solution Intermediaries (APDSI) has welcomed the publication of the OFT's revised Debt Management Guidance (‘Debt management (and credit repair services) guidance (OFT366rev )).

Its publication brings to an end a long period of uncertainty and allows both debt solution providers and APDSI members to take on board the changes required to comply with the guidance which can only be good for UK consumers. The changes to the guidance should also help by driving incompetent and non-compliant operators out of the market which, again, can only be good for consumers.

APDSI particularly welcomes the clarification in the main body of the guidance (section 3.3) the distinction between mainstream lead generators and those licensed businesses that ‘refer’ and ‘introduce’ clients (e.g. financial/mortgage advisers, IFAs, creditors and credit brokers) to businesses offering debt management services and Insolvency Practitioners. The OFT has stated that these differ from more specialist ‘lead generation’ since the referral or introduction is made as an adjunct to - or in support of - their main business.

The regulator uses an example of an IFA finding that his client may require specialist help with his debt problem where he may ‘refer’ or ‘introduce’ his client to a debt management business. They have confirmed the requirement for licensed businesses to hold Category E – Debt Counselling – on their Consumer Credit Licence.

The guidance also clarifies the need to be transparent in dealings with consumers where a business is not the debt solution provider (i.e. they are a debt solution intermediary). Disclosure that commission may be paid and the identity of the debt solution providers remain a requirement from the consultation document of June 2011.     

As noted in the OFT's press release, the guidance expands on previous versions, providing examples of 'unfair or improper practices' which, if engaged in, could render a business unfit to hold a consumer credit licence and operate in the market. Examples of unfair business practices include:
-    Sending unsolicited marketing text messages, email or voicemails.

-    Providing inappropriate financial incentives to staff giving debt advice, which may encourage them to promote unsuitable debt management products for personal gain.

-    Making false or misleading claims regarding the status of the business, for example operating websites which look like the website of a charity or a government body.

-    Businesses are also expected to refer consumers to not-for-profit advice organisations for further help, in certain circumstances, and to have effective measures in place to identify and deal with particularly vulnerable clients, such as those with mental capacity issues.

An overall theme of the guidance is for businesses to be transparent so that consumers have all the information necessary to make informed decisions about the most appropriate debt solutions for them given their financial circumstances.
A practice not highlighted by the OFT's press release but which, APDSI believes, the guidance makes it difficult for debt solution providers to sustain, is that of war-chesting - that is, solution providers retaining the  bulk of client funds and releasing only token payments to creditors with a view to making full and final settlement offers further down the line. If this is indeed the effect of the guidance then the association would welcome it.

On a related matter APDSI has noted the formation by the Insolvency Service of a Working Party to look at a Debt Management Protocol - APDSI believes such a move could be more effective and could be implemented more quickly and flexibly than legislation and has indicated to the Insolvency Service its willingness to contribute actively in the Working Party's discussions.

In this context, APDSI believes the industry – creditors, credit reference agencies and debt solution providers – need to revisit the Rules of Reciprocity to ensure that there is a consistency of approach (which currently there isn't) by creditors in reporting accounts which are subject to a DMP to the credit reference bureaux (i.e. Callcredit, Equifax and Experian). APDSI believes that only by achieving that level of consistency can rehabilitated clients be accurately assessed for credit going forward. APDSI welcomes the strengthening of the section on creditor obligations. 


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Trade body speaks on digital marketing

The Debt Resolution Forum (DRF), a training, monitoring and representational body for the debt sector, has commented on the OFT’s revised debt management guidance which details the regulator’s stance on internet marketing.


DRF welcomed the new guidance and applauded the OFT's decision to step back from banning the use of sponsored links and social media by debt firms, but remained concerned about the impact of the guidance on other areas of internet marketing.


Commenting, David Mond, DRF chairman and CEO of ClearDebt, said: "The OFT's consultation document made it clear that the OFT thought Twitter and Facebook were "unlikely to be an appropriate means of providing consumers with sufficiently balanced and adequate information". In our response to the consultation and in conversation with the OFT DRF disagreed, believing that micro-blogging and sponsored links are only a signpost to a page offering a service. This page, DRF agrees, must be transparent and compliant.


"The new guidance reflects this and not just in relation to the internet, stating that the degree of detail required in various marketing messages "will be applicable, in varying degrees" dependent on the circumstances and is an important step forward."


DRF is concerned that the guidance continues to include reference to the use of inappropriate keywords in internet search, whether paid for (PPC) or not, as an "unfair or improper practice" and extends this to terms "even if allowed/suggested by internet search engines.


DRF believes that debt solutions firms that take pains to avoid misleading terms and which use landing pages which are fully transparent, clear as to the nature of the organisation and otherwise compliant cannot be held responsible for the natural search algorithms of major search engines like Google, or for the automated results produced by PPC advertising. DRF has revealed that the association will be continuing its dialogue with OFT on this point.


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Regulator publishes revised debt management guidance

The OFT has today published its revised debt management guidance detailing the standards it expects from businesses.


The guidance is the latest step in the regulator’s attempt to crackdown on those firms in the sector it believes are not meeting compliance standards.


Expanding on previous versions of the DMG, it provides examples of unfair practices which could render a business unfit to hold a consumer credit licence.


Examples of unfair practice include:


-    Sending unsolicited marketing text messages, email or voicemails.



-    Providing inappropriate financial incentives to staff giving debt advice, which may encourage them to promote unsuitable debt management products for personal gain.



-    Making false or misleading claims regarding the status of the business, for example operating websites which look like the website of a charity or a government body.



David Fisher, Director of the OFT's Consumer Credit Group, said: “This new guidance clearly sets out the standards we expect from debt management businesses. All too often it may be particularly vulnerable consumers who fall victim to poor quality debt advice and we will continue to take action against businesses that fail to follow our guidance.”


Commenting on the new guidance, David Mond, DRF chairman and CEO of debt solutions company ClearDebt, said: "We welcome this new guidance, which formalises current good practice and provides clearer and more specific guidance for debt management companies. This guidance is automatically part of DRF’s own mandatory members' code of standards – which exceeds that required by OFT.


"We believe that reputable debt resolution companies already meet and exceed these standards and DRF has robust annual inspection by the independent Insolvency Practitioners Association, in place to ensure consumers and creditors can have confidence in our members.


"DRF also applauds the recent change in OFT's procedures for examining new applications and renewals of Consumer Credit Licences. This is no longer a rubber-stamping exercise, but means that those individuals and companies that succeed in obtaining or keeping a licence will have jumped through many more hoops than before, including a much more rigorous examination of their business model, sources of leads and processes, as well as ensuring the people in the business have the right experience, skills and training. DRF has made a huge contribution to the latter, with the introduction of the 210 hour study Certificate in Debt resolution, now awarded to, or being studied for, by over 600 individuals.”


The guidance sets out its stance that businesses are also expected to refer consumers to not-for-profit advice organisations for further help, in certain circumstances, and to have effective measures in place to identify and deal with particularly vulnerable clients, such as those with mental capacity issues.


An overall theme of the guidance is for businesses to be transparent so that consumers have all the information necessary to make informed decisions about the most appropriate debt solutions for them given their financial circumstances.


David Mond added, "DRF welcomes OFT's emphasis on dealing appropriately with vulnerable people and has already piloted course in conjunction with mental health charity, MIND, to ensure DRF members' staff can identify vulnerabilities and advise appropriately.


"DRF believes that a mixed economy for debt advice is essential in the UK, where charitable debt advisors are being required to concentrate on the most vulnerable individuals and to advise around 50% more cases in 2012-13 with the same funding as last year.


"There are hundreds of thousands of people who need debt advice and can afford the fees our members charge – the cost of financial failure need not fall on the public purse. The OFT's guidance, and the work of trade associations like DRF will ensure consumers can go to a fee-charging debt resolution company in confidence that they will not be misled or their money mishandled."


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Rising rental arrears affecting debt sector

An increase in rent prices during January 2012 signalled high rental arrears during the month, affecting those in the debt management sector.


According to the latest BTL index from LSL Property Services – who own the UK’s largest lettings agent network – the average BTL rent in England and Wales rose by 0.1 per cent to £712 per month. Annually, this can be worked out as a £30 rise in average monthly rent as rental inflation rose yearly from 4 per cent in December to 4.3 per cent in January.


Kevin Still, Director of Atlantic Financial Management, commented on the index: “Rent arrears remain a priority expenditure and my experience of clients looking at a managed debt solution is that over 15 per cent of the tenants we see have early stage rent arrears, owing in excess of £1,200 that would need to be re-scheduled ahead of repayments to unsecured creditors.”


The high levels of rent arrears in January saw 10.7 per cent of all rent late or unpaid at the end of the month. Furthermore, unpaid rent rose slightly compared to December 2011 – an increase from £300.2 million to £300.3 million in one month.


Research from Paragon Mortgages highlighted that more than a third of intermediaries saw an increase in their buy-to-let business in Q4 2011. This worked out as an average increase of 4.5 per cent in the fourth quarter. John Heron, Managing Director of Paragon Mortgages, said: “With record levels of rental demand being reported it is good to see that existing landlords are increasing the size of their portfolios but it is particularly notable that the proportion of new landlords is also increasing.


“If these trends are maintained through early 2012 it would seem that the broad expectation of a further expansion of the buy-to-let market in 2012 is well-founded.”


Kevin added: “As a debt solution provider, working with landlords and residential letting agents (RLAs) is important and many landlords/RLAs simply want to ensure that the rent continues to be paid whilst rent arrears are cleared over a sensible repayment period rather than evicting the tenant.”


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How will the Money Advice Service proposals affect you?

Details about the new approach from the Money Advice Service, including their objectives for co-ordinating personal debt advice services from April 1, were recently outlined in a London meeting.

We spoke to Anthony Sharp, co-founder of the Money Advice Liaison Group, who attended the meeting. He said, “I went to the meeting held by the Money Advice Service before the information about their objectives (which has now been released) was made public. At the moment, the Money Advice Service can’t say an awful lot but they did reveal that they are looking to be able to provide funding for up to 150,000 individuals with free-to client face-to-face advice, which is a 50,000 increase from last year.

“Unfortunately for those interested in the future of funding for free-to- client debt advice, I don’t think we will know anything more until the middle of this year at the earliest.”

The new approach from the Money Advice Service comes after they received a grant to fund a research programme, provided by the Department for Business, Innovation and Skills (BIS). Two main research documents were produced as a result: Debt Advice in the UK and User Needs from Debt Advice: Individual and Stakeholder Views, alongside an exploration of the way to attribute the costs of debt advice services through a levy on the financial services industry.

Nick Pearson, Director of External Affairs at Paymex Group, commented: “The information released by the Money Advice Service is very interesting and I personally waded through both of their research documents. Whilst I felt the paper on User Needs appeared to stack up, the article on Debt Advice in the UK seemed to me to be a partial view of the debt solutions sector, which makes it a fairly mediocre piece of work.

“What is interesting is the announcement of the levy on the financial services industry which will be administered through the FSA. A major beneficiary group when consumers go to repay their debt is secured lenders because we always tell people to repay their mortgage or housing costs first. However, only 30 per cent of people who have unsecured borrowing arrears are homeowners. Secured lenders will be paying 85 per cent of the cost of the Money Advice Service. This funding arrangement has been put in place to protect the position of ‘fair-share’ contribution debt providers.”

So how does the Service propose to put customers first?

The highlights of the new approach include:

-    A commitment to automatic referral of customers by creditors to an effective advice service so people get the best advice for their needs before a crisis is reached;

-    Improved availability of “triage” services for customers, so those who need it get the right kind of timely advice online, on the phone or face-to-face, with a solution satisfactory to both creditors and debtors;

-    Increased participation of creditors in “fair-share” arrangements; and

-    More consistent and higher standards of service delivery wherever customers go.

Anthony added, “The Money Advice Service has commented that they will focus on developing an effective triage which could include the fee-charging sector. When asked about this, they commented that they want to ensure that all services are included and on offer. How this will quite happen is not clear at the moment.

 “It is almost certain that the funding will come from an FSA levy, which of course presumably will eventually be an FCA levy once the FSA disappears. We do at least know that the free sector will be safe for another year.

“It was a useful meeting but, once again, as many questions were raised as answered.”

The Money Advice Service will also start a tender process this autumn for the provision of a new face-to-face service starting from autumn 2013. They will be encouraging a wide range of firms and agencies to participate in this.

Consumer Minister Norman Lamb MP said: “I would like to thank the Money Advice Service for commissioning this research into the debt landscape. It will be invaluable in shaping the provision of debt advice in the future – in particular the Money Advice Service’s new role in coordinating consistent debt advice to meet consumer needs.

“We want people to be better informed and able to make better choices based on good, impartial and sympathetic advice. That is why it is so important to help people manage their money more effectively by increasing the level of free face-to-face advice available to consumers. The Money Advice Service will work with existing advice services, who are committed to providing the best support for consumers to take the service to the next level.”


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Debt portal shaken up after unprecedented growth

After four years with a weekly newsletter winging its way through cyberspace to land in your inbox and encourage you to click through to our site for all the latest debt news, here at Debt Management Today we have finally decided that – with the site generating enormous amounts of traffic from both intermediaries and consumers – a newsletter is no longer an essential part of our repertoire.


Having established ourselves as a leading hub of industry news, we receive a consistent and dedicated number of visits to the site, and as such, feel Debt Management Today would now be best served by regular updates to the website so that those not subscribed to our database (including consumers) have a regular source of news.


The site will continue to be updated and refreshed, and we will continue to invite comment and participation from all involved in the debt sector.


Some great stories have been broken by Debt Management Today, including administrations, shocking celebrity bankruptcies and the latest regulatory updates. We have also conducted in-depth features exploring important issues such as the OFT crackdown on rogue traders in the industry and predictions for the future of the debt market by those in the know.


All that remains is for us to offer a sincere thank you to all our loyal readers and contributors for their continued and highly-valued support. Please continue to read, comment and discuss the news we produce which will be uploaded straight onto the site.


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DEMSA speaks on OFT DM guidance

Michael Land, Chairman of DEMSA, has commented on the publication of the regulator’s new, stricter guidance. He said:  “I am pleased that the OFT has today set out a stronger set of guidelines for debt management companies. As the principal trade body in the commercial debt management sector, DEMSA has been working closely with the OFT in the process of forming this new guidance. I am pleased to see that the provisions in this guidance demand of firms a more exacting standard of practice, which customers can have confidence in.” 


Mr Land continued: “I am encouraged that the guidance recognises the importance of having training in place to ensure advisers are sufficiently skilled and knowledgeable to carry out their role. It is this concern which underpins the new professional qualification in debt advice for advisers working in DEMSA member firms, provided by the Institute of Money Advisers.”


DEMSA members have long been committed to raising standards in the commercial debt management sector.  DEMSA is the only trade body in the sector to have received approval of its Code under the OFT’s Consumer Codes Approval Scheme. 


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How long can my creditors chase me?

A question that I often come across from people struggling to pay their debts is ?how long can my creditors chase me?? The answer is until you have paid them what you owe. However, if communication between the debtor and the creditor breaks down and enough time elapses, then the debt can be un-enforceable. Let me explain?

All creditors have a fixed period of time, as stated in the Limitations Act of 1980, in which that they can pursue a debtor for a debt. The act states that unsecured debts, such as credit cards, store cards, overdraft, bank loans and catalogues, become ?statue barred? if there has been no contact between the two parties within a six year period. The creditor has not already obtained a judgment against you

and

You, or anyone else owing the money (on a debt in joint names) have not made a payment on the debt during the last six years

and

You have not communicated to the creditor admitting you owe the debt during the last six years.

After six years if the creditor makes contact with the debtor and asks for a payment, the debtor does not have to pay them.

These instructions do not apply to debts in Scotland. Under Scottish law, if a lender allows time to pass without receiving any payment an action for recovery may become barred under the Prescription and Limitation (Scotland) Act 1973. (For details of this Act see Gloag and Henderson 12th edition at Chapter4.). These debts are completely extinguished and cannot be enforced. Once the prescriptive period expires the debt cannot be allowed as a deduction.

To explain it further here is a possible scenario?

You take out a credit card, after a period of time you lose contact with your credit card provider and stop payments. You then receive a letter from them to say they want you to resume payments and clear the debt. The time period between your last contact with the creditor ? whether it was a payment made, a letter or a telephone conversation ? has been six years, this means that the debt has become ?statue barred? and the creditor is no longer allowed to pursue you for payment or take any further legal action against you.

If a creditor continues to contact you once the debt becomes ?statue barred? then you are entitled to report them for harassment, as well as making a complain to the Office of Fair Trading.

Written by Gemma on March 20th, 2012

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Home Decorating on a Budget

Ally MacDermot from Ally Interiors is sharing her top tips to decorate your home on a budget.

In the theme of some recent budgeting blogs, today Ally shares some of her experiences of home decorating on a budget. Please feel free to share you tips as well.

If your curtains are looking a little faded where they meet in the middle, try swapping the left hand and right hand curtains over.? You will find that those outside edges hardly ever see the sun and cheaper than replacing them.

Jazz up inexpensive plain curtains with a heading of stitched on odd buttons or add a strip of remnant fabric to the leading edge to create interest.? This is great for children?s rooms too.

If in doubt, don?t worry about fancy colour paints. White is definitely stylish.

Buying an inexpensive carpet? ?Look for polypropylene in a short dense material. ?Fold the sample over and be sure you can?t see the backing- especially important if it is to be fitted on the stairs.

A paper light shade is an excellent and cheap way to cover a ceiling pendant light fitting.

Children?s rooms can be expensive to keep trendy. Buy plain dyed curtains and bedding and a feature pillowcase. Use the pillowcase to make cushions or as trim to plain curtains.

Chalkboard paint in children?s rooms is also a great and novel idea. Paint the lower half of one wall to keep kids amused.

Create your own inexpensive padded headboard. A sheet of ply, some foam , fabric and a staple gun. Fit to the wall using mirror hanging clips.

When painting a dark wall a much lighter shade, don?t waste the good paint. Use a cheap, light, trade style emulsion first, and then use your ?good? paint.

Don?t underestimate what a couple of coats can do to a piece of second-hand furniture. Many decorating stores have reduced tins of paint, or use sample pots.

Written by Administrator on March 5th, 2012

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Reducing your outgoings.

In this current climate trying to reduce your outgoings is a constant uphill struggle as it seems on a weekly basis we face rising costs in gas, electricity, water, phone bills, food or fuel. However if you are savvy with your spending and really look at where your money goes you can start looking at areas that can be reduced.

Here are some handy tips:

Take a packed lunch to work instead of buying lunch out. This could save around ?3 a day, over the course of a week that?s ?15, over a month that?s ?60 and over the year that?s ?780!Re-evaluate your gym membership, do you need this? Do you go to the gym on a regular basis? Why not take up something that costs nothing like running? Or something that costs very little, like a workout DVD?If you drive to work, could you walk instead? If you can, you could save yourself a lot of money in fuel as well as maintenance of the car. If you need to drive, have you considered car sharing? This way you can split the costs with one person or several people.Look at what you pay each month for your mobile phone contract, do you use all of your minutes and texts? If you don?t, then why not see if you can reduce your contract and save yourself some more money each month. At the other end of the scale, if you find yourself constantly going over the allotted allowance and receive more charges, then look into increasing your contract to save yourself more in the long run.Do the same as above with your internet and satellite TV package, do you watch all of the channels that you pay for? Look at what add on packages you can remove and once again save more on your monthly expenditure.When it is time to renew your insurance policies, make sure you shop around and get the best deals that you can.When doing your food shopping, make a list of everything that you need to avoid any overspending and try and resist any impulse buys as these can add unnecessary costs onto your weekly shop.It is also a good idea to make a list of exactly what you are spending each month, use old bank statements to see how you?ve spent your money over the last three months. You can then see where you are overspending or buying things that you don?t necessarily need.

There are many more ways in which you can save money, these are just a few to get you started. If you have any tried and tested ideas then please feel free to share and help others out.

Written by Gemma on March 7th, 2012

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Where can I get help with my utility bills?

Wherever you go you will hear people talking about the rising cost of something or other. With the current state of the economy it is hard to escape. Now it looks like the UK will enter into another recession this year people are beginning to panic already about how they are going to afford to live. One of the biggest concerns during the current cold spell is the cost of our fuel bills.

The facts:

Energy bills are rising, wholesale prices are driving prices up and the average household bill has increased by a whopping 73% since 2005. In the same time period, the average household income has only increased by 20%.

Seven million people are thought to be living in fuel poverty. This is defined as when 10% or more of your total income goes towards paying for fuel. ?An estimated 2,700 people die each year from fuel poverty. The Coalition Government want to end fuel poverty by 2016.

What can you do?

Whether you are technically in fuel poverty, or you are simply struggling to juggle your bills, there are plenty of places for you to go in order to seek assistance. Here are a few:

Provider ? always go to your energy provider as your first port of call to see what assistance they can offer you.

WarmFront ? this is a grant scheme available in England and they provide funds towards insulation and heating in privately owned or rented properties. They also offer advice on energy saving and can provide free low-energy light bulbs. There are also similar grants available in Scotland, Wales and Northern Ireland.

Home Heat Helpline ? this is a free helpline that advises people who are worried about paying their bills and keeping their homes warm this winter. If you are on low income, this will give you urgent help and advice. You can contact them on 0800 33 66 99.

What next?

If you are in a debt plan you need to make sure your budget sufficiently covers your utility bills in order to avoid getting into arrears.

Always read your meter and never rely on ?estimated? bills. You could be paying for more than you need to, so always check.

Use price comparison sites and see if you can switch to another provider to save you money. This doesn?t always work out, but it doesn?t hurt to check.

Written by Gemma on March 12th, 2012

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Mothers Day on a budget

Mother?s Day is just a few days away, a day for us to celebrate all that our mothers do for us. As with all ?holidays? like this, many see it as an unnecessary cost, but it doesn?t need to be if you look at our money saving tips!

The card

It is believed to be a tradition to send cards on days like these, but that doesn?t mean you need to buy them. By making your own card you can personalise it to your Mum?s taste therefore making it more meaningful.

The flowers

It is thought that the average bouquet of flowers cost ?34 last year, but there are ways of doing this cheaper. You could visit your local market and collect several smaller bunches of flowers to create your own bouquet, you can them make sure that you get all of your Mum?s favourites in there.

The meal

Instead of taking your Mum out, why not make her a nice home cooked meal, this will not only save you money but means that you can make the day more special for her. You could even bake a cake.

The present

Presents are not a necessity for Mother?s Day, spending time with her or helping her out for a day is often special enough for your Mum.

What tips do you have to spend less on Mother?s Day, but still manage to make it special?

Written by Gemma on March 16th, 2012

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A day in the life… of a Settlements case officer

Although we are a small department within Payplan, we are growing!! As I write this currently we have 10 case officers and one problem solver. Generally we work Monday to Friday 9am-5pm and take it in turns to do two late nights and an early shift each week to give our clients more time to contact us or vice versa.

I have worked in the settlements department for seventeen months now and I really enjoy it. Payplan has its own personal training academy to make sure employees have up-to-date knowledge needed for their job roles. I absolutely love learning so this suits me down to the ground.

Just to give you an oversight of the settlements department each case officer has their own work load. Currently I have almost 40 clients who I contact on a weekly basis, either to give an update on progress so far or to advise if we are waiting for creditors to respond.

When a client comes in to the settlements department it is because they have a lump sum available which they want to use to try and clear their debts. This lump sum could have come from their family, an inheritance, an equity release from property or a bonus. We discuss how settlements will impact on our client?s credit file and answer any questions they may have.

Once a settlement decision has been made we start contacting the creditors in question, get the balances in and find out if they are still applying any interest or charges. If the client wanted a short settlement we would then negotiate a settlement figure and agree on an expiry date (this is when the funds have to be with the creditor). This information is then passed back to the client. If they are happy to go ahead we would then get the funds transferred over and I pay the creditors on the client?s behalf.

Here is an overview of my day:

8:45AM

My day starts with loading all relevant systems and documents needed for the day and planning the work I have to complete. Every day is completely different to the next. At 9am the incoming calls from clients and creditors start. The phone lines are open until 5pm every day. As well as ?phone calls I also check and answer my emails from the night before. Once this is complete I check my client?s files to see if any funds have cleared. If so, I will then distribute them to the relevant creditors. I try and share my time equally between all of my clients.

10AM

As I mentioned earlier we work as a team so, for instance if another case officer is out of the office, I and other case officers will check their incoming calls and deal with any issues. Once this is resolved we would send an email to the absent case officer to let them know what we have agreed with their client. If any payments need distributing we would do this because settlement figures have expiry dates. Some of the creditors only have certain dates when payments can be sent each month. We also liaise with our accounts department about payments.

1PM

During lunchtime there are less people available to take incoming calls so we can be very busy. Usually I spend some time working on my administration tasks and paperwork for my clients. Our team leader will assess and assign work too.

4PM

During the last working hour of the day I finish off creditor calls, which can be to check a balance or make a settlement payment, and send out all the relevant paperwork. Once this is done I make notes of all conversations on the client files to ensure there is proper backup. I also call any of my clients that need to be updated before I leave for the day.

Written by Gemma on March 15th, 2012

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What was your tipping point?

A ?tipping point? is the moment you realised you can no longer continue to cope and that you need some assistance.? In terms of financial tipping points each of our clients are different, but many of the reasons are the same.

I therefore decided to look at some of the most popular ones we deal with on a day-to-day basis.

Redundancy

Since the recession of 2009 we have seen more and more people coming to us after being made redundant. I once heard someone say that the average family only has enough money to get them through three months before they are at risk of debt crisis. I don?t know how true this is but it is thought-provoking never-the-less. It is clear than many people who are made redundant quickly struggle to keep up their repayments to creditors.

Relationship breakdown

When going from having two incomes to just the one with the same expenses it becomes very difficult for people to cope. I have spoken to several people who had joint debts with their partner. Once the relationship broke down they were left to pay the money on their own. If the debts are in joint names then the other partner is also liable for the debt and they can be chased for the full amount. This is called Joint and Several Liability; you can read more in another blog by clicking here.

Addition to the family

When a child joins the family it is hard to take into consideration all the extra costs. With more mums giving up work, as they can no longer afford to work and pay for childcare, it is becoming harder to afford to start a family. As the Welfare Reform Act comes into action more and more families will begin to struggle as they lose the benefits they are currently relying on.

Many of our clients, who call us after reaching their own tipping point, say they wish they had made the call sooner. So, whatever your tipping point may be, Payplan is here to offer non-judgmental help and advice.

Written by Gemma on March 26th, 2012

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