Debt collectors struggle due to ex-directory increase

The number of people that are now going ex-directory in the UK has been soaring over recent years, with more and more people electing to keep their details out of the phone book and cut back on the number of calls that they receive from people that they do not know. This is happening more and more as a result of consumers getting tired of cold callers trying to sell them products and services that they do not want.

However, this also poses a problem for many companies who are owed money by consumers, as it means that debt collectors find it far more difficult to get in touch with consumers that may owe the money to companies, which reduces the chances of them being able to recover the funds. The number of people that have decided to go ex-directory has surged to beyond the 50 percent mark for the first time, causing huge problems for many businesses and debt collection agencies.

According to figures around 58 percent of people are now ex-directory, and officials believe that with the increase in the number of people that owe money tracking down those that owe money will become harder and harder for companies. A spokesperson from the GB Group, which provides global tracing technology for the debt collection sector, said that this was becoming an increasing problem.

He said: “The biggest problem currently facing debt collection agencies is recovering bad debt quickly and with the surge in ex-directory numbers, it is now becoming an economical issue. A further problem is that the majority of people today use mobile phones, which are not listed in the telephone directory, making it increasingly difficult for companies to reach their customers. It is this data that GB Group has access to – in which cases individuals have provided lawful consent for their telephone number data to be accessed for specific purposes.”

Tags: number, time, consumers, telephone number, collection, gb group

Related posts:

Misleading debt advice sites closed by regulatorIncreased energy prices could increase stress for those in debtRising cost of living could increase debt levels

Filed under: News

Like this post? Subscribe to my RSS feed and get loads more!

View the original article here

Posted in: collectors,exdirectory,increase,struggle