Carltons Business Limited has had the OFT’s decision to revoke its consumer credit licence upheld by the First-tier Tribunal.
The company, based in Dartford, Kent, was found to have failed to comply with the standards necessary to hold a licence. Furthermore, the OFT has warned companies collecting consumer credit debts that they must ensure they do not mislead consumers and that they communicate clearly and fairly.The Tribunal dismissed Carltons appeal because they found that the company lacked sufficient skills, knowledge and experience to operate a consumer debt collection business. In addition, Carltons were seen to not have sufficient practices or procedures in place to deal fairly and properly with consumers.They were also found to have flouted OFT guidance by designing their payment demand letter in the style of a legal or official document. Carltons was also persistently obstructive in dealing with enquiries from the OFT and Trading Standards.OFT Director of Consumer Credit, David Fisher, said: “This decision reinforces the need for licensed debt collection businesses to comply with the relevant OFT guidance, otherwise they risk losing their licences.“These businesses need to treat consumers fairly and be clear in all communications, providing accurate information that does not have the effect of misleading consumers.
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